Help centre
Frequently asked questions.
Everything customers ask us about freshness, sourcing, pack sizes, delivery across India, returns and bulk supply — answered in one place.
Products & quality
- How fresh are Vandu spices when they reach me?
- Every order is packed in small batches at our Navi Mumbai facility and dispatched within 24–48 hours, so whole spices, ground spices and dry fruits typically reach you within days of packing rather than months.
- Do you add colouring, fillers or preservatives?
- No. Vandu whole spices and ground spices are supplied without artificial colouring, added starch fillers or chemical preservatives. Colour and aroma come from the raw material itself.
- Where do you source your spices and dry fruits from?
- We buy directly from growing regions — pepper and cardamom from Kerala, turmeric from Erode and Nizamabad, cumin and ajwain from Rajasthan and Gujarat, and dry fruits from established import channels for California almonds, Iranian pistachios and Indian cashews.
- Are Vandu products FSSAI certified?
- Yes. Leo Dry Fruits & Spices Trading Pvt. Ltd. operates under a valid FSSAI licence, and every batch passes visual, aroma and moisture checks before packing.
- Which pack sizes are available?
- Most products are offered in 100g, 250g, 500g and 1kg packs. The exact weight variants and prices are shown on each product page before you add to cart.
- How should I store spices at home?
- Keep pouches airtight, away from sunlight, heat and steam. Decant into clean, dry glass or steel containers, use a dry spoon each time, and grind whole spices only when you need them.
Orders, shipping & delivery
- Do you deliver across India?
- Yes. We ship pan-India through trusted courier partners. Metro cities typically receive orders in 2–4 working days and other pin codes in 4–7 working days.
- Is shipping free?
- Shipping is free on prepaid orders above ₹999. Below that a flat delivery fee is calculated at checkout based on your pin code.
- Can I track my order?
- Once your parcel is handed to the courier you receive a tracking link by email and SMS, and you can also see order status from your account page.
- Do you offer cash on delivery?
- Yes. UPI, cards and cash on delivery are all supported at checkout for serviceable pin codes.
Returns, refunds & support
- What is your return policy?
- If a pouch arrives damaged, leaking or incorrect, write to us within 48 hours of delivery with photographs and we will replace the item or refund it in full.
- How long do refunds take?
- Approved refunds are processed within 3–5 working days to the original payment method. Bank posting timelines may add a couple of days.
- How do I reach customer support?
- Call +91 93211 26141 on working days, email sales@vanduspices.in, or use the enquiry form on our contact page. We reply to most messages the same day.
Bulk, HoReCa & business enquiries
- Do you supply spices in bulk?
- Yes. We supply restaurants, cloud kitchens, hotels, caterers and retailers with bulk whole spices, ground spices and dry fruits in larger formats with volume pricing.
- Do you offer private label or export?
- We take on private-label packing and export enquiries case by case. Share your requirement, volume and destination market through the contact form and our sales team will respond with options.
- Can I get a GST invoice?
- Yes. Add your GSTIN at checkout or mention it in your enquiry and we will raise a GST-compliant invoice for the order.